Professional Services

With years of data center expertise and a team of seasoned infrastructure architects, we can design a system that maximizes your IT performance while minimizing your IT cost. We work with you throughout the various stages of the process to ensure that your design is uniquely tailored to meet your specific requirements. Our infrastructure services include design, implementation, testing, performance tuning, and troubleshooting.

PIE has extensive experience in design and implementation of HPC (high performance computing) networks that our customers require for 100% uptime, redundant, high-traffic, low-latency and immediately scalable as traffic grows.

Deciding what infrastructure to implement can be very challenging; the need to future proof your online environment whilst keeping costs down can be seriously challenging. Because we work day in and day out with network hardware, cabling, web software and we are constantly putting solutions together for people, we are able to offer you our experience at a simple cost fee.

Our Infrastructure Design can:

• Provide you with not only hosting services but also small business network consulting
• Help engineer your network to defend yourself against security threats
• Analyze your systems, offer you advice and reconfigure your systems so that they work better with less problems

In the world of computer firewall protection, a firewall refers to a network device which blocks certain kinds of network traffic, forming a barrier between a trusted and an untrusted network. It is analogous to a physical firewall in the sense that firewall security attempts to block the spread of computer attacks.

Properly protecting your network with a firewall is the most effective way to instantly secure your network. By stopping intruders at the front door and protecting your machines from the "outside world", a well-protected network instantly mitigates thousands of threats and can hide otherwise insecure machines, software or network services from intruders.

Pacific Internet Exchange's fully-managed firewall protection service can help you protect your network quickly and easily. We take care of the details of setting up your firewall so that it meets your organization's needs, providing optimal security without hindering productivity.

Whether you need one-on-one consulting to help you migrate sites, install and support software, or help with your system administration needs, our highly experienced Professional Services team is your dedicated IT outsourcing partner. Learn more about all of the installation services we offer below.

Software Installation and Support - Our experienced professional services team will ensure correct software installation, configurations and upgrades.

System Administration and Support - Our professional services team will expertly manage all of the following administrative tasks for your business:

• Creating virtual hosts and other web services
• Applying patches
• Reinstalling or upgrading operating systems
• Migrating data and applications
• Rotating log files
• Providing emergency operating system reinstallations
• Adding domains
• Managing password protection
• Providing server module support
• Adding or deleting users
• Administering mail forwards and auto-responders

Is an affordable and premier set of server monitoring and control solutions aimed at the most demanding IT needs. This unique combination of capabilities allows you to reduce your ongoing server management issues before they become problems affecting the end-user experience, and immediately respond to issues that do arise from virtually anywhere.

• Increase your server and network visibility by receiving real-time text and email alerts for threshold violations anywhere, anytime.
• View your historical and real-time server performance, uptime, bandwidth, and end user statistics across the Internet.
• Control your servers at the physical port levels remotely with Internet-based KVM.
• You can control the power to your servers and other devices in your rack across the Internet - giving you the ability to reboot your equipment remotely.

Pacific Internet Exchange's KVM-over-IP service provides remote server access even when the network interface has failed or remote access software no longer functions. Our KVM-over-IP solution has the advantage that it doesn't depend on a software component running on the remote computer, thus allowing remote interaction with base level BIOS settings and monitoring of the entire booting process before during and after the operating system loads.